Let’s get you unstuck.

Install Kerix

Check the available platforms and current installer versions in the setup guide. It walks you through installation, activation, and connecting your AI.

License or verification trouble

Use Refresh in the app’s license settings while online. For a two-computer limit, deactivate an existing computer and wait for confirmation. A purchase redirect by itself does not activate Kerix: enter the issued key in the app.

If a release is not configured for licensing, or a purchase has been revoked, a different AI key will not unlock it. Keep your receipt and contact support. Do not publish your license key.

AI connection trouble

Open Settings → AI connections & models. Check the selected provider, replace or remove its key, and choose a model available to your account. A model-list permission error does not always mean the key is invalid; you can enter an exact model ID and optionally test it.

For Ollama, start it on your computer and install a model using Ollama’s instructions. Kerix does not download models for you.

Report a problem

Include your Kerix version, operating system, what you expected, and the steps that led to the problem. For a lost license key, include the email used at checkout. Keep license keys, provider keys, tokens, browser cookies, private content, and database files out of your message.

Email support@kerix.io for help with Kerix or your purchase.